1. Introduction

At JUSTFIX EXPERTS LLP, we understand the importance of privacy and are committed to protecting the personal
information of our users, customers, and service providers. Our goal is to be fully transparent about the data we collect, how
it is used, and the measures we take to keep it secure.
This Privacy Policy serves as a comprehensive guide for understanding how we handle user data, ensuring compliance with
applicable data protection laws and regulations. We believe in maintaining a high standard of confidentiality, security, and
ethical data processing to foster trust and confidence in our services.
As a one-stop solution for all home-based service needs, JUSTFIX EXPERTS LLP facilitates connections between
customers and professional service providers, offering hassle-free and reliable home maintenance solutions. Given the
nature of our services, we collect certain personal and transactional information to improve user experience, streamline
service delivery, and enhance operational efficiency.
By using our platform, you consent to our privacy practices outlined in this document. We encourage you to read this policy
carefully and reach out to us for any clarifications regarding your privacy rights.
Our commitment to privacy includes:
● Transparent data collection practices
● Secure handling and storage of user information
● Limiting data sharing to necessary business operations
● Giving users control over their personal data
● Ensuring compliance with data protection regulations
We continuously strive to improve our privacy measures to safeguard user data against unauthorized access, misuse, or
breaches. If you have any concerns about how we handle your information, please contact our privacy team.

2. Information We Collect

We collect various types of personal and non-personal information from users to enhance their experience, improve service
efficiency, and maintain operational security. The information collected is categorized as follows:

a. Personal Information:

This includes details that directly identify an individual and are required for account creation, booking services, and
communication purposes. Examples include:
● Full name
● Contact number
● Email address
● Residential or service location address
● Identity verification details (if required for background checks)
● Payment details (processed securely through third-party payment gateways)

b. Usage Information:

● To analyze and enhance platform functionality, we collect data related to how users interact with our website and
mobile application. This may include:
● IP address and geolocation data
● Device type, operating system, and browser type
● Website and app usage logs
● Interaction patterns and service preferences
● Cookies and tracking technologies to personalize user experience

c. Service Provider Information:

For professionals and service providers using our platform, we may collect additional details to verify identity and expertise.
This may include:
● Professional qualifications and certifications
● Work experience and service expertise
● Background verification details (if applicable)
● Business registration details (if applicable)

d. Transaction Information:

To facilitate secure payments and maintain service records, we collect transaction-related data, including:
● Details of services booked and provided
● Payment history and invoices
● Refund and dispute resolution details

e. Customer Support Interactions:

● To enhance service quality and resolve user queries effectively, we record and monitor customer interactions via:
● Email and chat correspondences
● Call recordings (if applicable and legally permissible)
● Feedback and complaints submitted through our platform

f. Social Media and Third-Party Integrations:

If you interact with us via social media platforms or link third-party accounts to our services, we may collect public profile
information and engagement data.
We ensure that all collected data is handled securely and used strictly for legitimate business purposes. If you have
concerns regarding data collection, you can reach out to us to review or modify your preferences.

3. How We Use Your Information

We process and utilize the information collected from users to enhance the efficiency and quality of our services. The
primary purposes for which we use your information include:

a. Service Provision and Management

● To facilitate and fulfill service requests booked through our platform.
● To match customers with appropriate service providers based on location and service type.
● To ensure seamless communication between customers and service providers.
● To maintain service history and preferences for improved future recommendations.

b. Payment Processing and Financial Transactions

● To process payments securely via trusted third-party payment gateways.
● To generate invoices and payment confirmations for user transactions.
● To handle refund requests and manage financial disputes efficiently.

c. Customer Support and Issue Resolution

● To assist users with queries, complaints, or feedback through our customer support team.
● To monitor and improve service quality by analyzing customer interactions.
● To provide technical assistance and troubleshooting for service-related issues.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, in order to provide our services efficiently, we may share
your data under the following circumstances:

a. With Service Providers

To facilitate and fulfill service requests, we share necessary details such as your name, contact information, service location,
and service details with the assigned service provider. This allows them to effectively deliver the requested service at the
designated location.

b. With Third-Party Payment Processors

To securely process payments and transactions, we share relevant financial information with trusted third-party payment
gateway providers. These providers adhere to strict security and compliance measures to protect transaction data.

c. With Legal Authorities

In cases where legal compliance is required, we may disclose personal information in response to lawful requests by public
authorities, court orders, subpoenas, or as necessary to comply with applicable laws and regulations.

d. With Business Partners and Affiliates

We may share user information with trusted business partners and affiliates when necessary for service enhancements,
partnership integrations, or co-branded promotional offers. Such sharing will be limited to the scope of collaboration and
subject to privacy protection measures.

e. For Security, Fraud Prevention, and Risk Management

To safeguard our platform and users, we may share data with fraud prevention agencies, cybersecurity teams, and law
enforcement bodies to detect, prevent, or address fraudulent activities, security threats, or breaches of our terms and
policies.

f. In Case of Business Transfers

In the event of a business merger, acquisition, sale of assets, or restructuring, personal information may be transferred to the
new entity. We will ensure that any such transfer is conducted in compliance with applicable privacy laws and that users are
notified of any significant changes.

g. With User Consent

In situations not covered above, we will obtain explicit user consent before sharing their personal data with third parties.
Users will have the right to opt out if they do not wish their data to be shared for specific purposes.
We take stringent measures to ensure that all shared data is protected and that third parties adhere to appropriate
confidentiality and security standards. If you have any concerns regarding how your data is shared, please contact us
through our support channels
● To understand user preferences and behavior to tailor services accordingly.
● To conduct surveys and collect feedback for enhancing the overall customer experience.
● To provide personalized recommendations based on previous bookings and service history.

e. Safety, Security, and Fraud Prevention

● To verify the identity of users and prevent fraudulent activities.
● To conduct background checks on service providers for ensuring customer safety.
● To monitor transactions and interactions for suspicious activities and enforce security measures.

f. Marketing, Promotions, and Notifications

● To send promotional offers, discounts, and service updates via email, SMS, or push notifications.
● To inform users about new services, features, or policy updates.
● To allow users to opt-out of marketing communications at any time.
g. Compliance with Legal and Regulatory Requirements
● To adhere to applicable legal and regulatory requirements regarding data collection and processing.
● To respond to government or legal requests, subpoenas, or court orders.
● To resolve disputes and enforce terms and conditions for service use.
We ensure that user data is processed only for legitimate business purposes and in compliance with applicable privacy laws.
If you wish to modify, restrict, or delete your data usage preferences, please contact us through our official support channels.

5. Data Security Measures

We implement stringent security measures to protect your personal data against unauthorized access, loss, alteration, or
misuse. Our security framework includes the following measures:

a. Encryption and Secure Storage

● Sensitive data, including payment details, is encrypted using industry-standard encryption algorithms.
● User passwords are stored in a hashed and salted format to enhance security.
● All data transmissions are secured using SSL/TLS encryption protocols.

b. Access Control and Authentication

Only authorized personnel have access to sensitive user data, with role-based access controls in place.
Multi-factor authentication (MFA) is implemented for additional security layers.
Regular monitoring of access logs to detect and prevent unauthorized access.

c. Regular Security Audits and Assessments

We conduct periodic security assessments and vulnerability scans to identify and mitigate risks.
Independent third-party security firms conduct penetration testing to evaluate our security defenses.

d. Fraud Detection and Prevention

AI-powered fraud detection systems monitor transactional activities to identify potential fraudulent actions.
Automatic alerts and manual reviews help prevent unauthorized transactions or account breaches.

e. Data Retention and Disposal

Personal data is retained only as long as necessary for service provision, legal compliance, and dispute resolution.
Secure data disposal methods, including shredding and data wiping, are used to permanently delete outdated data.

f. Employee Training and Awareness

Regular security training and awareness programs for employees handling sensitive data.
Policies and guidelines enforced to prevent accidental data exposure or misuse.
While we take extensive measures to protect your data, no digital system is entirely immune to security risks. Users are
encouraged to maintain strong passwords, avoid sharing credentials, and report any suspicious activity immediately.
For any security-related concerns, please contact our support team.

6. Your Rights and Choices

We respect your rights regarding your personal information and provide you with the following choices:

a. Right to Access and Update

You can request access to your personal data and review the information we store about you.
You may update or correct inaccurate or incomplete data at any time through your account settings or by contacting us.

b. Right to Deletion (Right to be Forgotten)

You have the right to request deletion of your personal data from our systems.
Certain data may be retained for legal or operational reasons, such as transaction records and regulatory compliance.

c. Right to Restrict Processing

You can request to limit how we process your data in specific circumstances, such as contesting its accuracy or objecting to
its use for marketing purposes.

d. Right to Object to Marketing Communications

You can opt out of receiving promotional emails, SMS, or push notifications by adjusting your account preferences or using
the opt-out link provided in communications.

e. Right to Data Portability

You may request a copy of your personal data in a structured, machine-readable format to transfer to another service
provider.

f. Right to Lodge a Complaint

If you believe we have violated your data privacy rights, you have the right to lodge a complaint with the relevant data
protection authority.
To exercise any of these rights, please contact our support team at [Insert Email]. We will respond to all valid requests within
the time frame required by applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze traffic patterns, and improve our
services. These technologies help us:
● Remember user preferences and settings.
● Provide personalized content and recommendations.
● Monitor site traffic and measure advertising effectiveness.
● Improve website and mobile app functionality.

Types of Cookies We Use:

● Essential Cookies: Required for core website functions, such as login authentication and security.
● Performance Cookies: Help us analyze user behavior and improve our services.
● Functional Cookies: Store user preferences and enhance experience.
● Advertising Cookies: Used to deliver relevant advertisements based on browsing history.
Users can manage cookie preferences through their browser settings. Disabling certain cookies may impact website
functionality.
For more details on how we use cookies, please contact our support team.

8. Retention of Data

We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Our data retention practices include:
User Account Data: Retained as long as the account remains active. Users may request deletion at any time.
Transaction Records: Maintained for audit, taxation, and regulatory compliance purposes.
Customer Support Data: Stored to improve service quality and handle disputes.
Security and Fraud Prevention Logs: Kept for monitoring and preventing fraudulent activities.
Once data is no longer required, we ensure its secure deletion or anonymization to protect user privacy.
For more details on our data retention policies, contact our support team.

9. Third-Party Links and Services

Our website, mobile application, and services may contain links to third-party websites, applications, or services that are not
operated or controlled by JUSTFIX EXPERTS LLP. When you click on these links or engage with third-party services, their
respective privacy policies and terms will apply.
We do not take responsibility for the privacy practices, data handling, or security measures of these third-party entities.
Users are encouraged to read their privacy policies before interacting with them.
Third-party integrations, such as payment gateways or social media platforms, may collect and process user data
independently. We ensure that our partnerships align with our commitment to user privacy and security.
If you have concerns regarding third-party links or services, please contact us for more information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal or regulatory requirements,
or advancements in data protection technologies. Any modifications will be communicated through appropriate channels,
including but not limited to our website, mobile application, or email notifications to registered users.

a. Notification of Changes

Significant updates to this policy will be communicated clearly to users via email, in-app notifications, or website
announcements.
Users are encouraged to periodically review this policy to stay informed about how their personal data is being handled.

b. Effective Date of Changes

Updated policies will become effective on the date specified in the revised version.
Continued use of our services after the policy update signifies acceptance of the revised terms.

c. User Acknowledgment and Consent

By using our services, users acknowledge and agree to the terms outlined in this Privacy Policy, including any future
amendments.
If users do not agree with the changes, they have the option to discontinue using our services and request data deletion.
For any queries or concerns regarding updates to this Privacy Policy, please contact our support team at
support@thejustfix.in

11. Contact Us

We value your feedback and are committed to addressing any concerns or queries regarding our privacy practices. If you
need further assistance or have any privacy-related inquiries, please reach out to us through the following channels:

a. Customer Support

Our dedicated customer support team is available to assist you with any privacy-related questions, concerns, or requests.
Support hours: [9am to 6pm IST]
Email: support@thejustfix.in

b. Mailing Address

If you prefer to contact us via mail, you can reach us at:
NO.304/2A, LAKSHMI NAGAR EXTN, EDAYARPALAYAM ROAD, Coimbatore- 641025.
c. Data Protection Officer (DPO)
For privacy concerns, compliance requests, or data protection-related inquiries, you may contact our Data Protection Officer:
Email: support@thejustfix.in
We strive to respond to all inquiries within [Insert Response Timeframe, e.g., 3-5 business days].

e. Escalation and Complaint Handling

If you feel that your privacy rights have been violated or are unsatisfied with our response, you may escalate your concerns
to the relevant data protection authority in your jurisdiction.
We are committed to protecting your privacy and ensuring transparency in our data processing practices. For any additional
queries, do not hesitate to reach out to us.